Over the weekend, Orbit DVD will update customer accounts and Back in Stock notifications as part of a website upgrade.
Existing customer information, order history, and notification data are being transferred into the updated systems ahead of Monday’s launch.
No action is necessary from any user.
Customer Accounts Update
Beginning Monday, June 15, Orbit DVD customer accounts will use Shopify’s updated login system.
Instead of logging in with an Orbit DVD password, customers will sign in using either:
- a secure verification code sent to their email address.
- Google Sign-In
Your account, order history, and associated information will remain connected to your email address.
Back in Stock Notification Migration
Starting Friday, June 12, the current Back in Stock notification button will be temporarily removed while notifications are transferred to a new provider.
During the weekend transition period, customers will not be able to add new notification requests. Existing notification data is being migrated into the updated system.
The new Back in Stock notification system is expected to return Monday alongside the updated customer accounts.
FAQ
Did I lose my customer account?
No. Your customer account and order history remain connected to your email address.
Are you sure?
No accounts are being deleted.
Why does login look different now?
Orbit DVD is moving to Shopify’s updated customer account system.
Why did you have to change it?
Shopify’s legacy customer account system is deprecated. Out with the old and in with the new.
Do I still use a password?
No. The updated account system does not use Orbit DVD account passwords.
You can sign in with an email verification code or use Google Sign-In.
What if I want to reset my password?
There are no Orbit DVD account passwords to reset. To log in, enter your email address and use the verification code sent to your inbox.
Why does it say I can log in with Google?
That is Google Sign-In. It allows you to log in using your Google account instead of entering an email verification code manually.
Can I login with Facebook instead?
No. We decided not to use Facebook SSO.
Do I need to create a new account?
Existing customers should not need to create a new account. Your information remains connected to your email address.
Are Back in Stock notifications permanently going away?
No. Back in Stock notifications are being transferred to a new provider and are expected to return Monday.
Why is the Back in Stock button temporarily missing?
The notification system is being migrated over the weekend. During that time, new notification requests will temporarily be unavailable.
Will my existing notification requests transfer?
Existing notification data is being migrated into the updated system.
Will Back in Stock notifications still support SMS and email?
Yes. The updated notification system will continue supporting both SMS and email notifications.
What if there is a major restock during the transition weekend?
We do not currently expect any major limited restocks during that period.
Are orders or Wishlists affected?
Orders and Wishlists are not expected to be affected by these updates.
Why does the website have to keep changing?
He knows changes aren't permanent
But change is
- "Tom Sawyer" Rush
Changelog
Added
- New Shopify customer accounts
- Google Sign-In
- Passwordless email login
Changed
- Wishlist design
- Customer account layout
Deprecated
- Legacy password-based account login