Refund policy

For EU Return Policies, please scroll below

Returns

US, Canada, UK, and Non-EU Residents

  • We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return. 
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You'll also need the receipt or proof of purchase.  To prevent damage, the item MUST be sent back in a cardboard box with bubble wrap, preferably in the box it arrived in.  Damaged return items will not be accepted.
  • We will not refund original shipping costs for undamaged items that you simply changed your mind about.
  • We will not refund opened merchandise for items with exterior cosmetic issues that are visible when the item is sealed.
  • We will NOT accept returns or provide refunds for region coding issues.  All of our import titles clearly state region coding in the listing.
  • We currently do not accept returns from countries outside of the United States and the EU.
  • We do NOT accept returns due to international tariff, fees, or duties.
  • We will not refund or exchange merchandise with a portion of the plastic coming off.

To start a return, you can contact us at webmail@orbitdvd.com.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted. 

You can always contact us for any return questions at webmail@orbitdvd.com.

We currently do not accept returns from countries outside of the United States and the EU.

Damaged Items

If the item is defective or damaged, or if you receive the wrong item, please contact us within 48 hours of delivery. If the item was damaged during shipment, please provide us with photos of the damage, as well as photos of the damaged shipping box.

PLEASE NOTE:

Orbit DVD is a brick-and-mortar store, not a warehouse.  You are not receiving these items directly from the label company.  Occasionally, slipcovers and box sets may exhibit normal shelf wear, and we will not honor minor imperfections (such as light creases, folds, scuffs, or slight corner wear) with a refund or replacement.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Missing Mail

Tracking numbers are often not being updated, and orders are being delayed. We will not give full refunds or replacements until 30 days past the order date. Most delayed orders ultimately reach their customers. 

Refunds

We will notify you once we've received and inspected your return and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
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EU Residents

Customers residing in the European Union generally have the right to withdraw from an eligible online purchase from Orbit DVD without giving a reason.

EU customers may start a return by using Orbit DVD’s self-service return process, where available, or by contacting webmail@orbitdvd.com.

For eligible EU purchases:

  1. Customers must notify Orbit DVD within 14 calendar days, beginning the day after the customer, or a nominated recipient other than the carrier, receives the goods.
  2. If items from the same order are delivered separately, the 14-day period begins the day after the final item is received.
  3. Calendar days include weekends and public holidays. If the final day falls on a weekend or public holiday, the deadline moves to the next business day where applicable.
  4. After notifying Orbit DVD, customers must return the goods within 14 calendar days.
  5. Customers are responsible for all return shipping costs, including any additional international fees. This expense is not included in your refund.
  6. Customers may cancel an order until it has been fulfilled.
  7. Orbit DVD may withhold reimbursement until the returned goods are received or until the customer provides proof that the goods were sent back, whichever occurs first.
  8. The EU statutory right of withdrawal does not apply to sealed DVDs, Blu-rays, CDs, or other sealed audiovisual media once the factory seal has been removed.
  9. This EU section applies to eligible purchases made by EU residents on or after June 22, 2026, without limiting any statutory rights that otherwise apply.

Customers should see Orbit DVD’s Returns page for more information about EU returns, exclusions, return instructions, and shipping responsibilities.