Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.orbitdvd.com (the “Site”).

 

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and interaction with the Site. We refer to this as “Device Information.” Device Information may include data such as your web browser, IP address, time zone, and information about the pages or products you view.

We collect Device Information using the following technologies:

Cookies – Data files placed on your device that often include an anonymous unique identifier. Cookies help the Site remember information about your browsing session and preferences. Learn more at http://www.allaboutcookies.org.

Log files – These track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring or exit pages, and date/time stamps.

Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.

Microsoft Clarity – A heatmapping and session recording tool used to better understand how visitors interact with the Site, including scrolling behavior, clicks, and performance metrics. Learn more at https://clarity.microsoft.com.

Facebook Pixel – Used to measure the effectiveness of advertising and to deliver relevant marketing content.

Back-in-Stock Notification Applications – When you request notification for an out-of-stock item, we collect your email address and the product you requested so we can notify you when the item becomes available.

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. We refer to this as “Order Information.”

Order Information may include:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers, PayPal, Apple Pay, or other payment methods)
  • Email address
  • Phone number

If you choose to opt in to receive SMS or text messages, we may also collect:

  • Your mobile phone number
  • Records of your consent to receive messages (including date, time, and opt-in source)
  • Message interaction data such as delivery confirmations or responses

 

We may also collect additional information including:

  • Offline data, such as information provided during in-person events, store visits, or over the phone
  • Marketing list data, such as names or emails purchased or licensed from third-party marketing vendors

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

 

How We Use Your Personal Information

We use the Order Information we collect to:

  • Fulfill orders placed through the Site (including payment processing, shipping arrangements, and order confirmations)
  • Communicate with you about your order or customer service requests
  • Screen orders for potential risk or fraud
  • Provide information, promotions, or advertising related to products or services that may interest you
  • Improve customer support and overall user experience
  • Administer promotions, contests, surveys, or marketing campaigns
  • Send SMS or text message communications (such as order updates, promotions, or abandoned cart reminders) when you have opted in to receive them

We use Device Information to:

  • Help screen for potential risk and fraud, particularly through IP address analysis
  • Improve and optimize the Site through analytics regarding user browsing patterns and interactions
  • Support marketing and advertising efforts, including retargeting and personalized advertising

 

SMS Messaging and Consent

If you provide your phone number and opt in to receive SMS communications from Orbit DVD, you consent to receive text messages related to:

  • Order confirmations and shipping updates
  • Customer service notifications
  • Promotional offers and product announcements
  • Abandoned cart reminders

Message frequency may vary depending on your interaction with the Site. Message and data rates may apply according to your mobile carrier plan.

Consent to receive SMS messages is not a condition of purchase.

You may opt out of receiving text messages at any time by replying STOP to any SMS message from Orbit DVD. For assistance, reply HELP or contact us using the contact information provided in this policy.

 

SMS Abandoned Cart Notifications

Orbit DVD’s website uses cookies and similar technologies to track items placed in your shopping cart, including when a cart is abandoned before checkout is completed. This information may be used to determine when to send cart reminder messages via SMS or other messaging channels if you have opted in to receive such communications.

 

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate the Site and provide services to you.

Examples include:

Shopify – Our ecommerce platform provider. Learn more about Shopify’s privacy practices at
https://www.shopify.com/legal/privacy

Google Analytics – Helps us understand how customers use the Site. Learn more at
https://www.google.com/intl/en/policies/privacy/

Opt out of Google Analytics tracking:
https://tools.google.com/dlpage/gaoptout

Advertising platforms such as Facebook may receive certain data to measure advertising effectiveness and personalize marketing content.

We may also share Personal Information when necessary:

  • To comply with laws and regulations
  • To respond to lawful requests such as subpoenas or court orders
  • To protect our rights, property, or enforce our terms and policies

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be relevant to you.

Learn more about how targeted advertising works at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising:

Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/settings/ads/anonymous
Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of many advertising networks at:
http://optout.aboutads.info/

 

Location Information

We may collect approximate location information derived from your IP address or device settings. This information helps us improve website performance, analyze traffic patterns, detect fraud, and deliver relevant content or marketing communications.

This location information typically identifies a general region such as city, state, or country. Orbit DVD does not collect precise GPS location data through the Site unless specifically disclosed and consented to by the user.

 

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. While no internet transmission or electronic storage method is completely secure, we take appropriate measures to protect information against unauthorized access, disclosure, alteration, or destruction.

 

Do Not Track

Please note that we do not alter our data collection or usage practices when we detect a Do Not Track signal from your browser.

 

Your Rights

If you are a resident of the European Economic Area (EEA) or other jurisdictions with similar privacy laws, you have the right to:

  • Access personal information we hold about you
  • Request correction or updates to your information
  • Request deletion of your personal data

To exercise these rights, please contact us using the contact information below.

Please note that your information may be transferred outside of Europe, including to Canada and the United States, in order to fulfill our services and contractual obligations.

 

Data Retention

We retain your Order Information for our records unless and until you request that we delete this information.

 

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, operational requirements, or legal obligations.

 

Contact Us

For more information about our privacy practices, or if you have questions, concerns, or complaints, please contact us:

Email: privacy@orbitdvd.com

Mailing Address:
Orbit DVD
783 1/2 Haywood Rd.
Asheville, NC 28806
United States