Shipping FAQ


How do I know if my package has shipped?
Packages are shipping within a day of the shipping label creation.
    I’m worried my package will get damaged in transit 
    We ALWAYS pack in a box with bubble wrap
      What does Media Mail cover?
      Media Mail includes: Movies and Books ONLY
        How do I get in touch with someone for questions or concerns?
        If you have any questions or concerns in regards to online orders, you may email us any time Do not call the store front telephone number, they will not be able to help you with your order questions.
          Can I combine discount codes?
          Currently you cannot combine discount codes.
          PLEASE NOTE:
          Orbit DVD is a brick and mortar store and not a warehouse. You are not receiving these items directly from the label company. Occasionally slipcovers and box sets will have normal shelf-wear and we will not honor those minor imperfections (light creases, light folds, light scuffs, slight corner wear) with a refund or a replacement.

          Missing Mail

          Once an order leaves our store we have no control over it!  Delivery services are having a hard time with the pandemic, as we all know.  Tracking numbers often aren't being updated and orders are being delayed.  We will not give full refunds or replacements until 30 days past the order date.  Most delayed orders make their way to customers in the end.  

          We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.